Privacy Policy

At RoasT, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or interact with our services.

This Privacy Policy explains how we collect, use, store and protect your information.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Full name
• Mobile/telephone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• IP address and browser/device information
• Website browsing and interaction information
• Information you voluntarily provide when contacting us

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm your orders and payments
• Provide customer support
• Handle returns, refunds and replacements
• Communicate with you regarding your orders
• Send order-related notifications
• Improve our website, products and services
• Prevent fraudulent or unauthorized transactions
• Maintain business and transaction records
• Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

RoasT does not generally store your complete debit card, credit card, UPI or banking credentials on its own servers.

Payment information is handled according to the applicable privacy and security practices of the payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functioning
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Measure advertising and marketing campaigns
• Provide relevant advertisements

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Third-Party Services

We may use third-party service providers to operate our website and business, including services related to:

• Website hosting and ecommerce
• Payment processing
• Shipping and logistics
• Analytics
• Customer communication
• Marketing and advertising
• Fraud prevention

These service providers may process your information only as necessary to provide their services or as otherwise permitted by applicable law.

6. Marketing Communications

If you have provided appropriate consent, we may contact you through email, SMS, WhatsApp or other communication channels regarding:

• New products
• Offers and promotions
• Discounts
• Product updates
• Other marketing communications

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Order-related and transactional communications may still be sent when necessary to complete or manage your order.

7. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to operate our business, such as:

• Payment providers
• Delivery and logistics partners
• Technology/service providers
• Analytics and marketing service providers
• Customer support providers
• Government or law-enforcement authorities when legally required

We only share information that is reasonably necessary for the relevant purpose.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing orders
• Providing customer support
• Maintaining transaction records
• Resolving disputes
• Preventing fraud
• Meeting legal, accounting and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise concerns regarding the processing of your information

To exercise an applicable right, please contact us using the details provided below.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms or other services.

We are not responsible for the privacy practices, security or content of those third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.

Any updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

RoasT
Email: 
Phone/WhatsApp: +91 99295 01631