Refund policy

Return & Refund Policy

At RoasT, we take great care to ensure that your snacks are packed securely and delivered in good condition. Since our products are food and consumable items, we generally do not accept returns or exchanges after delivery.

However, if you receive a product that is damaged, incorrect, defective, tampered with, or expired, we are happy to assist you with a replacement or refund, subject to the conditions below.

1. Non-Returnable Products

Due to the nature of our products, the following items cannot be returned:

  • RoasT Soya Pops
  • RoasT Millet Mix
  • Pack of 3 snack bundles
  • Opened or partially consumed food products
  • Products where the packaging has been opened or damaged after delivery by the customer
  • Products ordered incorrectly by the customer

Please check your order carefully before opening the package.

2. Damaged or Tampered Products

If your package arrives damaged, torn, leaking, crushed, or appears to have been tampered with, please:

  1. Take clear photographs/videos of the package before opening it.
  2. Contact us within 48 hours of delivery.
  3. Share your order number along with the photographs/videos.

After verification, we may offer a replacement or refund, depending on the situation.

3. Wrong Product Delivered

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

We may request:

  • Order number
  • Photograph/video of the product received
  • Photograph of the shipping label
  • Photograph of the product packaging

Once verified, we will arrange a replacement or refund as applicable.

4. Expired or Incorrectly Labelled Product

If you receive a product that is expired or has a significant packaging/label issue, please contact us within 48 hours of delivery with photographs of:

  • Product
  • Expiry/best-before date
  • Batch number
  • Shipping label
  • Outer packaging

After verification, we will arrange an appropriate replacement or refund.

5. Refunds

If your refund is approved, the refund will be processed to the original payment method, wherever applicable.

Refund processing time may vary depending on your payment provider or bank.

For Cash on Delivery (COD) orders, we may request valid bank/payment details to process an eligible refund.

6. Replacement

Where a replacement is approved, we will arrange shipment of the replacement product subject to product availability.

For an approved replacement due to wrong, damaged, defective or expired products, you will not be charged additional shipping costs.

7. Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are correct before placing your order.

If an order cannot be delivered because of an incorrect, incomplete or invalid address, refusal to accept the package, or repeated failed delivery attempts, the order may be returned to us.

In such cases, any refund will be processed after applicable shipping/return costs are deducted, where applicable.

8. Order Cancellation

Cancellation requests should be made before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible because the product is a consumable food item.

9. No Return for Taste Preference

We do not accept returns or provide refunds because of:

  • Personal taste preference
  • Flavour preference
  • Spiciness preference
  • Change of mind
  • Product not being what the customer expected in terms of taste or texture

Our products are food items, and taste preferences can vary from person to person.

10. How to Raise a Complaint

For any eligible return, replacement or refund request, please contact our customer support with:

Order Number:
Name:
Registered Mobile Number:
Issue:
Photos/Videos of the Product:

Please contact us within 48 hours of delivery for damaged, incorrect, expired or tampered products.