Shipping policy

Shipping Policy

At RoasT, we aim to make sure your favourite snacks reach you safely, securely and as quickly as possible.

This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once you place an order, we begin processing it after successful payment confirmation or confirmation of a Cash on Delivery order, where available.

  • Orders are generally processed within 1–2 business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on your location and courier availability.

Delivery times may vary because of:

  • Your delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Festivals or peak shopping periods
  • Unexpected logistics or transportation delays

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Areas

We currently aim to deliver RoasT products across India, subject to courier service availability for the customer's PIN code.

Some remote or restricted locations may have limited delivery availability.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If we offer free shipping, the applicable terms and minimum order value, if any, will be displayed on the website or at checkout.

5. Order Tracking

Once your order is dispatched, a tracking link or tracking number may be provided through email, SMS, WhatsApp or your order page.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to update after the order has been handed over to the courier.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Please ensure that:

  • Your shipping address is complete and accurate.
  • Your phone number is reachable.
  • Someone is available to receive the package.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package or repeated failed delivery attempts, the shipment may be returned to us.

7. Incorrect Shipping Address

Please carefully check your address before placing your order.

If you need to change your shipping address, contact us as soon as possible after placing the order.

Once the order has been dispatched, we may not be able to change the delivery address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

8. Damaged or Tampered Packages

When receiving your order, please check the outer packaging.

If the package appears:

  • Opened
  • Torn
  • Leaking
  • Crushed
  • Tampered with
  • Otherwise damaged

please take photographs/videos of the package before opening it and contact us within 48 hours of delivery.

Please do not consume a product if the packaging appears damaged or tampered with.

For more information, please refer to our Return & Refund Policy.

9. Missing or Incorrect Items

If an item is missing from your order or you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photograph/video of the package
  • Shipping label
  • Products received

We will verify the issue and arrange an appropriate resolution.

10. Delayed or Lost Shipments

While we work with reliable logistics partners, occasional delays can occur because of circumstances beyond our control.

If your tracking information has not updated for an extended period or your shipment appears to be lost, please contact us.

We will coordinate with the courier partner and assist you in resolving the issue.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may depend on your PIN code, order value and courier service.

Please provide an accurate phone number so the courier partner can contact you regarding delivery.